Policies and Terms

Welcome to our website! To ensure a transparent and trustworthy experience for all our users, we have established the following policies and terms. Please take a moment to review each section before using our services:

Privacy Policy

Dewars Restaurant and Rooms respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important Information

This privacy notice aims to give you information on how Dewars Restaurant and Rooms collects and processes your personal data through your use of this website, including any data you may provide through this website when you make a booking with us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your data collected

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Purpose for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity

To register you as a new customer

To process and deliver your order including
(a) Manage payments, fees and charges)
(b) Collect and recover money owed to us

To manage our relationship with you which will include
(a) Notifying you about changes to our terms or privacy policy .
(b) Asking you to leave a review or take a survey

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintanance, support, reporting and hosting of data)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

To use data analytics to improve our website, products/service, marketing, customer relationships and experiences

To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of data

(a) Identity
(b) Contact

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications

(a) Identity
(b) Contact
(c) Technical

(a)identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

(a) Technical
(b) Usage

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile

Lawful basis for processing including basis of legitimate interest

Performance of a contract with you

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligion

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Necessary for our legitimate interests to define types of customers for our products and services to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Necessary for our legitimate interests to develop our products/services and grow our busines

To register you as a new customer

Type of data

(a) Identity
(b) Contact

Lawful basis for processing including basis of legitimate interest

Performance of a contract with you

To process and deliver your order including (a) Manage payments, fees and charges) (b) Collect and recover money owed to us

Type of data

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications

Lawful basis for processing including basis of legitimate interest

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include (a) Notifying you about changes to our terms or privacy policy . (b) Asking you to leave a review or take a survey

Type of data

(a) Identity
(b) Contact
(c) Profile
(d) Profile
(e) Marketing and Communications

Lawful basis for processing including basis of legitimate interest

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintanance, support, reporting and hosting of data)

Type of data

(a) Identity
(b) Contact
(c) Technical

Lawful basis for processing including basis of legitimate interest

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of data

(a)identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

Lawful basis for processing including basis of legitimate interest

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/service, marketing, customer relationships and experiences

Type of data

(a) Technical
(b) Usage

Lawful basis for processing including basis of legitimate interest

To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of data

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile

Lawful basis for processing including basis of legitimate interest

Necessary for our legitimate interests to develop our products/services and grow our busines

Cancellation Policy

Thank you for considering Dewars Restaurant & Rooms for your accommodation needs. We understand that plans can change, and we strive to accommodate our guests to the best of our ability. Please review our cancellation policy below.

Reservation Deposit

Upon making a booking, a non-refundable deposit of £150 will be charged. This deposit will be applied towards the total cost of your stay.

Cancellation and Amendment Window

Guests may cancel or amend their bookings up to 7 days prior to the scheduled arrival date without incurring any additional charges.

Cancellation within 7 Days

Any booking that is cancelled within 7 days of the scheduled arrival date will be charged the total amount of the reservation. This includes partial or complete cancellations of the booking.

No-Show Policy

In the event of a no-show, where the guest fails to arrive without cancelling the reservation, the full amount of the reservation will be charged.

Refunds and Charges

If you are eligible for a refund according to our cancellation policy, the refund will be processed within 7 business days from the cancellation date. Please note that any applicable fees or charges imposed by your payment provider may apply and are beyond our control.

Amendment Requests

If you wish to make changes to your reservation within the allowed cancellation window, please contact our customer service team directly. We will do our best to accommodate your request, subject to availability and any rate differences that may apply.

Group Bookings

Different cancellation policies may apply for group bookings. Please refer to your group booking confirmation or contact our customer service team for more information.

By making a reservation with our hotel, you acknowledge and agree to the terms and conditions of our cancellation policy outlined above.

If you have any questions or require further assistance, please do not hesitate to contact our customer service team. We look forward to providing you with a memorable stay.

Note: This cancellation policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact our customer service team for the latest information.

Terms & Conditions

These terms and conditions apply to all bookings made to stay at Dewars Restaurant and Rooms. We kindly ask that you read the terms and conditions carefully as they contain important information about your stay. Should you require further information, do not hesitate to contact us at 01653 917 390 or send us an email at [email protected].

Dewars Restaurant and Rooms reserve the right to amend these Terms and Conditions as necessary. It is your responsibility to regularly review these Terms and Conditions for any changes after your booking.

Payment

A non-refundable deposit of £150 will be charged at the time of booking. We reserve the right to ask guests to provide a valid credit or debit card upon check-in. A credit card pre-authorisation will be taken upon arrival for the room rate balance and £30 per person per night incidental fees. You can choose to pay in full using a debit card or pre authorise your credit card for payment on departure, when you will have the option to provide a different method of payment should you wish.

Booking Changes and Cancellations

You can amend or cancel the dates of your reservation up to 7 days prior to arrival. If you choose to cancel your booking within 7 days of arrival, the full cost of the stay would be incurred.

While we will do our best to avoid having to cancel your booking however, on rare occasions it may become necessary for the hotel to cancel a room booking. In such circumstances, we will either provide a room in another local hotel of similar quality, plus transport or provide you with a full refund. In the event of overbooking, we will assist you with relocation to an alternative hotel.

Check-in & Check-out

You may check-in to your rooms from 3pm and we kindly ask that bedrooms are vacated by 10am. We will endeavour to accommodate requests for an early check-in or a late check-out, however this is subject to room availability.

For your security and protection, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.

All guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to anyone who is under the age of 18.

Smoking Policy

Dewars Restaurant and Rooms is a non-smoking hotel. We have a designated smoking area and our staff will happily advise you of its location upon request. We reserve the right to charge the card you have registered on file a cleaning fee of £150 in the event we suspect smoking has taken place in your room(s) during your stay.

Food & Alcohol

Outside food and beverages are not permitted in the hotel premises, unless medically necessary.

If you wish to dine in our restaurant and bar, or enjoy afternoon tea with us, please reserve at the reception desk or with your waiter as early as possible to secure a table at your preferred time (although on rare occasions we may need to change the time of your booking).

Dogs

Your dog is welcome in our designated dog-friendly bedroom. There is a small dog park where your dog is free to walk around. We particularly ask that dogs should not be allowed onto the beds, sofas and armchairs. Any damage to hotel property will be charged on the credit card/debit card registered on file.

Sauna

Due to the heat, there is a risk of dehydration and it is advisable not to spend longer than 15 minutes inside. It is important to drink plenty of water before and after use.

Due to the extreme heat in the sauna, there are certain people who are advised to avoid them:

No photography is permitted in the sauna.

Children under the age of 16 must be accompanied by a parent or guardian.

Children under the age of 6 are not permitted in the sauna.

Damage

In the event of any missing items and damage to the room or hotel property during your stay, we reserve the right to charge the credit card you registered a reasonable fee as payment for the damaged/missing item/s.

Data and Privacy

Your personal information will be used in accordance with our Privacy Policy and in line with GDPR regulations.

Governing Law

These terms and conditions are governed by English law.

Policies and Terms

Welcome to our website! To ensure a transparent and trustworthy experience for all our users, we have established the following policies and terms. Please take a moment to review each section before using our services:

Privacy Policy

Important Information

Third Party Links

Data we collect about you

If you fail to provide personal data

How is your data collected

How we use your personal data

Purpose for which we will use your personal data

To register you as a new customer

To process and deliver your order including (a) Manage payments, fees and charges) (b) Collect and recover money owed to us

To manage our relationship with you which will include (a) Notifying you about changes to our terms or privacy policy . (b) Asking you to leave a review or take a survey

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintanance, support, reporting and hosting of data)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

To use data analytics to improve our website, products/service, marketing, customer relationships and experiences

To make suggestions and recommendations to you about goods or services that may be of interest to you

Cancellation Policy

Reservation Deposit

Cancellation and Amendment Window

Cancellation within 7 Days

No-Show Policy

Refunds and Charges

Amendment Requests

Group Bookings

Terms & Conditions

Payment

Booking Changes and Cancellations

Check-in & Check-out

Smoking Policy

Food & Alcohol

Dogs

Sauna

Damage

Data and Privacy

Governing Law

FAQs

CONTACT

BOOK

Dewars Restaurant & Rooms

01653 915333

[email protected]

Dewars Restaurant & Rooms

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Dewars
Restaurant & Rooms

Dewars Restaurant
& Rooms